Service Manager

Cento Personnel Ltd

North West, UK

Full time

£45-50k (annually)

Fire

Aug 18

Service Manager

North West

Up to £50,000 + £10,000 bonus (paid quarterly), 23 days holiday plus bank holidays, Monday to Friday 8:00am to 17:00pm & Company Car


About the Client:

  • Our client, specialists in the Fire industry, are seeking a hardworking and passionate Service Manager based around the North West area to join their team on a permanent basis.


The Role:

  • Generate and maintain business relationships with clients.
  • Managing the service team in the office.
  • Ensuring weekly KPIs are achieved.
  • Planning and organising engineers work ensuring the weeks are filled and confirmed.
  • Helping in the generation of new business.
  • Organising emergency call out visits.
  • Regular communication with customers and engineers.
  • Dealing effectively with any telephone enquiries and maintaining good customer relations.
  • Training new starters within the office and on the road.
  • Overseeing the quality of work from engineers and offering support when required.
  • Ordering special parts (liaising with the stores supervisor and ensuring they are ordering all stock parts)
  • Ensuring all engineers each day are on site at the correct time and monitoring their days.
  • Customer meetings in person or via video conference when required.
  • Regular reporting to the MD on the service team’s performance.


Qualities Required:

  • Experience with engine and electrical parts – mechanical or electrical background knowledge is preferred.
  • Knowledge within the sprinkler and fire pump industry is essential.
  • Building strong customer relationships with good communication on emails and phone calls.
  • Ability to read and interpret drawings, specifications, and engineer’s reports.
  • Confident and precise communicator with the ability to manage day to day operations and workforce.
  • Strong Computer literacy is a must.
  • Showing initiative and bringing new ideas to the team.
  •  A full valid driving licence.
  • Able to work in a fast-paced environment.

 

 

 

                                   

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View CV

Details

Cento Personnel Ltd

Recruiting Global Talent

{{notification.msg}}