Service Manager

Cento Personnel Ltd

North West, UK

Full time

£45-50k (annually)


Aug 18

Service Manager

North West

Up to £50,000 + £10,000 bonus (paid quarterly), 23 days holiday plus bank holidays, Monday to Friday 8:00am to 17:00pm & Company Car

About the Client:

  • Our client, specialists in the Fire industry, are seeking a hardworking and passionate Service Manager based around the North West area to join their team on a permanent basis.

The Role:

  • Generate and maintain business relationships with clients.
  • Managing the service team in the office.
  • Ensuring weekly KPIs are achieved.
  • Planning and organising engineers work ensuring the weeks are filled and confirmed.
  • Helping in the generation of new business.
  • Organising emergency call out visits.
  • Regular communication with customers and engineers.
  • Dealing effectively with any telephone enquiries and maintaining good customer relations.
  • Training new starters within the office and on the road.
  • Overseeing the quality of work from engineers and offering support when required.
  • Ordering special parts (liaising with the stores supervisor and ensuring they are ordering all stock parts)
  • Ensuring all engineers each day are on site at the correct time and monitoring their days.
  • Customer meetings in person or via video conference when required.
  • Regular reporting to the MD on the service team’s performance.

Qualities Required:

  • Experience with engine and electrical parts – mechanical or electrical background knowledge is preferred.
  • Knowledge within the sprinkler and fire pump industry is essential.
  • Building strong customer relationships with good communication on emails and phone calls.
  • Ability to read and interpret drawings, specifications, and engineer’s reports.
  • Confident and precise communicator with the ability to manage day to day operations and workforce.
  • Strong Computer literacy is a must.
  • Showing initiative and bringing new ideas to the team.
  •  A full valid driving licence.
  • Able to work in a fast-paced environment.





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Cento Personnel Ltd

Recruiting Global Talent