Quality Manager
Quality Manager
South East
Up to £50,000
About the Client:
- Our client, specialists in the Fire industry, are seeking a hardworking and passionate Quality Manager based around the South East area to join their team on a permanent basis.
The Role:
- Ensure all processes required for the Quality management system are maintained.
- Maintain the Quality Manual, Technical Construction Files and Product Document Registers.
- Report the performance of the Quality management system and KPI’s to top management.
- Coordinate activities for continuous improvement.
- Management Representative as defined by ISO9001:2015 and EN/ISO/IEC80079-34-2018
- Support the Quality Inspectors, including Sub-contractors, to ensure that products and processes comply with the relevant requirements.
- Complete NCMR forms, report issues to suppliers and ensure timely completion of corrective actions from suppliers.
- Ensure that customer requirements are reported throughout the company.
- Complete customer specific information requests and vendor surveys.
- Conduct external quality audits, visiting vendors at various locations including Vietnam.
- Conduct Internal Audits, manage Internal Quality Auditing Plan to ensure timely submission of audit reports from internal auditors, closing out audit findings and establishing corrective actions.
- Liaise closely with key customers in order to clearly understand and manage the customers’ expectations in terms of quality, design, manufacture and testing.
- Conduct failure analysis in relation to product return, customer complaint and production using data obtained from the Engineering team.
- Provide Engineering Documentation for the manufacture of all products, to include Build Standards, Parts Lists, Test Specifications, Process Flow diagrams etc. and manage any updates accordingly.
- Ensure engineering reports and investigating customer complaints are created. Feedback findings and corrective actions to customers and record customer complaints.
- Create and maintain Company Quality documentation, such as Quality Manuals, Quality Procedures and other Manufacturing Drawings, labels and documents.
- Ensure registers of products for which company sub-contractors are maintained.
- Ensure registers of products manufactured by company sub-contractors are maintained.
- External Liaison: OEM Customers, Suppliers, Service Providers, Notified Bodies, Test Laboratories
- Complete regular reports, reviews and management summaries including review and analysis of monthly KPI’s and statistical data.
- Provide easily accessible means to all soft and hard copies of all production data through logical document filing/library.
- Contribute as a staff member to the total management of the business and the objectives of the company business plan.
Qualities Required:
- Previous experience in similar role required.
- Candidates need to have experience of running a quality management system to ISO 9001 in similar environment.
- Self-proficient with strong work ethic and good organisational skills.
- Adept computer skills including excel and word.
- Self-motivation to work unassisted and make key decisions when required.
- Interpersonal skills - Self-confidence and diplomacy to liaise internally & externally with key suppliers.
- Excellent communication and administration skills.
- Positive attitude to change for improvement.
- Excellent organisational and planning skills.
- Ability to make decisions based on information gathered (problem solving skills)
- Computer literacy, use of Word, Excel, Access, Visio, Adobe & AutoCAD
- General knowledge of other departmental functions.
- A willingness to help in other departments to train and educate regarding quality procedures.
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