Quality Manager

Quality Manager

South East

Up to £50,000

About the Client:

• Our client, specialists in the Fire industry, are seeking a hardworking and passionate Quality Manager based around the South East area to join their team on a permanent basis.

The Role:

• Ensure all processes required for the Quality management system are maintained.
• Maintain the Quality Manual, Technical Construction Files and Product Document Registers.
• Report the performance of the Quality management system and KPI’s to top management.
• Coordinate activities for continuous improvement.
• Management Representative as defined by ISO9001:2015 and EN/ISO/IEC80079-34-2018
• Support the Quality Inspectors, including Sub-contractors, to ensure that products and processes comply with the relevant requirements.
• Complete NCMR forms, report issues to suppliers and ensure timely completion of corrective actions from suppliers.
• Ensure that customer requirements are reported throughout the company.
• Complete customer specific information requests and vendor surveys.
• Conduct external quality audits, visiting vendors at various locations including Vietnam.
• Conduct Internal Audits, manage Internal Quality Auditing Plan to ensure timely submission of audit reports from internal auditors, closing out audit findings and establishing corrective actions.
• Liaise closely with key customers in order to clearly understand and manage the customers’ expectations in terms of quality, design, manufacture and testing.
• Conduct failure analysis in relation to product return, customer complaint and production using data obtained from the Engineering team.
• Provide Engineering Documentation for the manufacture of all products, to include Build Standards, Parts Lists, Test Specifications, Process Flow diagrams etc. and manage any updates accordingly.
• Ensure engineering reports and investigating customer complaints are created. Feedback findings and corrective actions to customers and record customer complaints.
• Create and maintain Company Quality documentation, such as Quality Manuals, Quality Procedures and other Manufacturing Drawings, labels and documents.
• Ensure registers of products for which company sub-contractors are maintained.
• Ensure registers of products manufactured by company sub-contractors are maintained.
• External Liaison: OEM Customers, Suppliers, Service Providers, Notified Bodies, Test Laboratories
• Complete regular reports, reviews and management summaries including review and analysis of monthly KPI’s and statistical data.
• Provide easily accessible means to all soft and hard copies of all production data through logical document filing/library.
• Contribute as a staff member to the total management of the business and the objectives of the company business plan.

Qualities Required:

• Previous experience in similar role required.
• Candidates need to have experience of running a quality management system to ISO 9001 in similar environment.
• Self-proficient with strong work ethic and good organisational skills.
• Adept computer skills including excel and word.
• Self-motivation to work unassisted and make key decisions when required.
• Interpersonal skills - Self-confidence and diplomacy to liaise internally & externally with key suppliers.
• Excellent communication and administration skills.
• Positive attitude to change for improvement.
• Excellent organisational and planning skills.
• Ability to make decisions based on information gathered (problem solving skills)
• Computer literacy, use of Word, Excel, Access, Visio, Adobe & AutoCAD
• General knowledge of other departmental functions.
• A willingness to help in other departments to train and educate regarding quality procedures.