Quality Manager

Cento Personnel Ltd

South East, UK

Full time

£45-50k (annually)

Fire & Security

Aug 4

Quality Manager

South East

Up to £50,000


About the Client:

  • Our client, specialists in the Fire industry, are seeking a hardworking and passionate Quality Manager based around the South East area to join their team on a permanent basis.


The Role:

  • Ensure all processes required for the Quality management system are maintained.
  • Maintain the Quality Manual, Technical Construction Files and Product Document Registers.
  • Report the performance of the Quality management system and KPI’s to top management.
  • Coordinate activities for continuous improvement.
  • Management Representative as defined by ISO9001:2015 and EN/ISO/IEC80079-34-2018
  • Support the Quality Inspectors, including Sub-contractors, to ensure that products and processes comply with the relevant requirements.
  • Complete NCMR forms, report issues to suppliers and ensure timely completion of corrective actions from suppliers.
  • Ensure that customer requirements are reported throughout the company.
  • Complete customer specific information requests and vendor surveys.
  • Conduct external quality audits, visiting vendors at various locations including Vietnam.
  • Conduct Internal Audits, manage Internal Quality Auditing Plan to ensure timely submission of audit reports from internal auditors, closing out audit findings and establishing corrective actions.
  • Liaise closely with key customers in order to clearly understand and manage the customers’ expectations in terms of quality, design, manufacture and testing.
  • Conduct failure analysis in relation to product return, customer complaint and production using data obtained from the Engineering team.
  • Provide Engineering Documentation for the manufacture of all products, to include Build Standards, Parts Lists, Test Specifications, Process Flow diagrams etc. and manage any updates accordingly.
  • Ensure engineering reports and investigating customer complaints are created. Feedback findings and corrective actions to customers and record customer complaints.
  • Create and maintain Company Quality documentation, such as Quality Manuals, Quality Procedures and other Manufacturing Drawings, labels and documents.
  • Ensure registers of products for which company sub-contractors are maintained.
  • Ensure registers of products manufactured by company sub-contractors are maintained.
  • External Liaison: OEM Customers, Suppliers, Service Providers, Notified Bodies, Test Laboratories
  • Complete regular reports, reviews and management summaries including review and analysis of monthly KPI’s and statistical data.
  • Provide easily accessible means to all soft and hard copies of all production data through logical document filing/library.
  • Contribute as a staff member to the total management of the business and the objectives of the company business plan.


Qualities Required:

  • Previous experience in similar role required.
  • Candidates need to have experience of running a quality management system to ISO 9001 in similar environment.
  • Self-proficient with strong work ethic and good organisational skills.
  • Adept computer skills including excel and word.
  • Self-motivation to work unassisted and make key decisions when required.
  • Interpersonal skills - Self-confidence and diplomacy to liaise internally & externally with key suppliers.
  • Excellent communication and administration skills.
  • Positive attitude to change for improvement.
  • Excellent organisational and planning skills.
  • Ability to make decisions based on information gathered (problem solving skills)
  • Computer literacy, use of Word, Excel, Access, Visio, Adobe & AutoCAD
  • General knowledge of other departmental functions.
  • A willingness to help in other departments to train and educate regarding quality procedures.

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Cento Personnel Ltd

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