Control Room Operator

Cento Personnel Ltd

South West, UK

Full time

£11+ (hourly)

Fire & Security

Aug 4

Control Room Operator

South West

£11 per hour

 

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Control Room Operator based around the South West area to join their team on a permanent basis.


The Role:

  • Assisting with the creation and administration of contract related work orders.
  • Manage and coordinate enquiries and requests from the customer.
  • Handle and filter incoming calls in accordance with procedures.
  • Process work orders from the customer.
  • Act as a point of escalation.
  • Communicate with and support the company contract operations team.
  • Manage key site based electronic systems and process escalate faults via the processes.
  • Alarm management, Access card production and work order Management for the client.


Qualities Required:

  • IT literate to an intermediate level with a good working knowledge of Google based systems.
  • Quality Awareness - achieve a high level of accuracy.
  • Excellent attention to detail.
  • Excellent interpersonal skills.
  • Customer Focused.
  • Ability to work under own initiative.
  • Ability to work to deadline.
  • Ability to stay calm and prioritise in busy situations.    

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Cento Personnel Ltd

Recruiting Global Talent

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