Communications Centre Operator

Cento Personnel Ltd

North East, UK

Full time

£20-24k (annually)

Fire & Security

Aug 4

Communications Centre Operator

North East

Up to £24,000

 

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Communications Centre Operator based around the North East area to join their team on a permanent basis.


The Role:

  • Monitoring the health, safety and welfare of field-based personnel (typically security guards) through completion of welfare calls and effective escalation where needed.
  • Producing timely and accurate incident reports for circulation and escalation to operational management.
  • Out of hours support to our field based Operational Management teams across the country.
  • Acting as a central point of contact for all company staff.
  • Providing support to the Operations Teams in using our processes and systems to their full capability.
  • Out of hours scheduling and deploying security personnel across the country in line with client contractual requirements.
  • Ad hoc tasks supporting the collation and organisation of data supporting our frontline operations.
  • First point of contact for enquiries from the general public.
  • First point of contact for enquiries out of hours from our client base.


Qualities Required:

  • Ideally you will have experience in a similar role or within a response team (such as 999 operator) or call centre experience, but this is not essential.
  • Previous experience of working in a contact/communications centre is also desirable but not essential.
  • You will be a team player - sometimes taking responsibilities for actions and supporting the other members of the team.
  • Knowledge of the creation of spreadsheets and manipulation of data in them would be a distinct advantage but not essential.
  • You will be able to prioritise your workload whilst under pressure.
  • You will have good communication skills at all management and employee levels.
  • You will have attention to detail, with excellent written communication skills.
  • You will be proactive in your approach to work and know what exceptional customer service looks like.

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Cento Personnel Ltd

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