Specialist Systems Works Coordinator

Cento Personnel Ltd

South East, UK

Full time

£24-27k (annually)

Fire & Security

Aug 4

Specialist Systems Works Coordinator

South East

Up to £27,000 + 23 days holiday plus bank holidays, work from home available

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Coordinator based around the South East area to join their team on a permanent basis.

The Role:

  • Taking frontline calls from Customers, being the initial point of contact and resolving the customers’ query.
  • Ensuring the Customer receives a Memorable, Outstanding, Unique, Service Experience.
  • Scheduling Works/Remedial jobs.
  • Ensuring all visits are booked efficiently in accordance with company procedures, maximising engineer/subcontract utilisation and efficiencies.
  • Ensure that engineering data receive from handheld device is professional and compliant.
  • Raise subcontract orders in line with company procedures.
  • Request equipment for engineer’s van stocks when required.
  • Assist with maintaining works management database.
  • Able to work to strict deadlines and reporting.
  • The ability to understand and work to KPI / SLA’s set both internally and externally.

Accountable for:

  • Maximising the use of engineering working hours.
  • Maximising margin on the jobs where possible.
  • Ensuring that all calls/actions are processed with maximum levels of detail.
  • Maintain a commercial focus to continue to reduce non-productive time.

Qualities Required:

  • Ability to communicate fluently with customers, manufacturers & internal staff.
  • Ability to resolve customer related issues.
  • Ability to work as a positive team member.
  • Ability to prioritise workloads to meet agreed deadlines.
  • Must excel in delivering quality customer service and exceeding the customers’ expectations every time.
  • Product and parts knowledge (On going)
  • Fully competent with service management / Service-related operating systems
  • IT conversant
  • Able to operate Excel with a minimum of beginner level (to be determined at interview stage)

Standards: (Must show a basic understanding)

  • ISO 9001, ISO14001, ISO18001
  • Company Integrated Management System Manual
  • LPS 1014 (BRE)
  • LPS 1204 (BRE)
  • BAFE SP101
  • ANSUL R-102

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Cento Personnel Ltd

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