Monitoring Coordinator

Cento Personnel Ltd

South East, UK

Full time

£20-24k (annually)

Aug 4

Monitoring Coordinator

South East

Up to £24,000


About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Monitoring Coordinator based around the South East area to join their team on a permanent basis.

The Role:

  • Monitor and maintain the operational performance of monitored accounts reporting any faults to relevant regions in a timely manner.
  • Have an understanding of the requirements of the National Security Inspectorate (NSI) audit requirements.
  • Complete daily, weekly and monthly checks of monitored accounts to ensure providing correct service to customers.
  • Monitor client accounts using ARC portals, reacting to incidents in a timely manner, meeting recognised performance criteria (NSI)
  • Liaise with the organisation’s staff, clients, the emergency services and other services as part of the monitoring duties.
  • Record information within Alarm / CCTV and other monitored operations, recording relevant accurate information, ensuring completion of documents in line with procedures.
  • Maintain confidentiality and security of information ensuring procedures for information storage and access are followed.
  • Communicate effectively in the workplace, providing accurate written information related to your work, communicating effectively.
  • Maintain and update various logs in line with agreed procedures.

Qualities Required:

  • Previous experience in this role preferred.
  • Ability to communicate fluently with customers, manufacturers & internal staff.
  • Ability to resolve customer related issues.
  • Ability to work as a positive team member.
  • Ability to prioritise workloads to meet agreed deadlines.
  • Quality standards ISO19001 understanding.
  • NSI Security basic understanding.
  • FIA/BAFE - Fire design and maintenance understanding.                 

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Cento Personnel Ltd

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