Technical Account Manager

Cento Personnel Ltd

South West, UK

Full time

£32-36k (annually)

Fire & Security

Aug 4

Technical Account Manager

South West

Up to £36,000 + Bonus


About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Technical Account Manager based around the South West area to join their team on a permanent basis.

The Role:

  • Building and developing strong relationships and trust with customers.
  • Manage customer accounts to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly.
  • Responsible for generating new business opportunities via prospecting, qualifying, selling and closing hardware and software solutions and services.
  • Use technical experience and knowledge to work with customers at a consultative level to develop and discuss high level infrastructure solutions. Work with Technical Architects to develop solutions in more detail.
  • Confidently create proposal, tender responses and bid responses.
  • Ensure all sales projects are handed over to the technology support/projects team in line with company procedures.
  • Ensure all orders are logged and processed in line with the company’s procedures.
  • Ensure the companies CRM is kept up to date with sales opportunities and secured orders.
  • Carry out presentations and demonstrations to customers.
  • Attend business and networking events to build contacts and opportunities.
  • Assist GBE Converge with any sales activities including conferences and events where presentations and talks may be required.
  • Provide excellent and effective customer service at all times.
  • Ensure all paperwork and systems relating to sales and accounts are up to date.
  • Any other duties set out by your line manager.


Qualities Required:

  • Excellent knowledge of MS products, O365, SharePoint, firewall technologies, networking concepts.
  • Excellent working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices.
  • Excellent attention to detail, sound problem-solving skills and analytical thinking.
  • Over 1 years’ experience working in an IT support, preferably an MSP environment covering several different technical areas.
  • English Language (written and verbal) to a GCSE level or equivalent.
  • Able to demonstrate excellent communication skills, written, over the phone and face to face.
  • Excellent customer service skills and experience in providing customer service.
  • At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar.
  • Full driving licence.
  • A willingness to learn new skills and technologies in a face paced environment.
  • Comfortable working within a team or on own initiative.
  • Able to complete detailed and accurate documentation with attention to detail at the forefront.
  • Enhanced DBS clearance or ability to gain enhanced DBS clearance.
  • Knowledge of Health and Safety compliance and working practices.                             

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Cento Personnel Ltd

Recruiting Global Talent