Security Technical Support Engineer

Cento Personnel Ltd

North West, UK

Full time

£30-34k (annually)

Fire & Security

Aug 4

Security Technical Support Engineer

North West

Up to £34,000

 

About the Client:

  • Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Support Engineer based around the North West area to join their team on a permanent basis.


The Role:

  • To be responsible for the service ticketing system and to log and respond to support requests.
  • Provide phone and email remote technical support.
  • Prioritise tickets to meet service level agreements and KPIs.
  • Diagnose faults over the phone and provide first line fault fixes.
  • Escalate faults.
  • Liaise with third party suppliers.
  • Provide remote technical support to the installation teams and PM when required.
  • Be responsible for producing fault analysis reports to customers and Directors.
  • Take responsibility for the false alarm management on the intruder faults for the SSAIB.
  • To liaise with the remote monitoring centres on system handovers and “walk tests”
  • Assist in the evaluation of new products for the company to sell.


Qualities Required:

  • Network qualification.
  • Understanding of Microsoft.
  • Ideally Degree in computing or network related subject.               

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Cento Personnel Ltd

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