Security Technical Support Engineer

Security Technical Support Engineer

North West

Up to £34,000

About the Client:

• Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Support Engineer based around the North West area to join their team on a permanent basis.

The Role:

• To be responsible for the service ticketing system and to log and respond to support requests.
• Provide phone and email remote technical support.
• Prioritise tickets to meet service level agreements and KPIs.
• Diagnose faults over the phone and provide first line fault fixes.
• Escalate faults.
• Liaise with third party suppliers.
• Provide remote technical support to the installation teams and PM when required.
• Be responsible for producing fault analysis reports to customers and Directors.
• Take responsibility for the false alarm management on the intruder faults for the SSAIB.
• To liaise with the remote monitoring centres on system handovers and “walk tests”
• Assist in the evaluation of new products for the company to sell.

Qualities Required:

• Network qualification.
• Understanding of Microsoft.
• Ideally Degree in computing or network related subject.