Security Technical Support Engineer
Security Technical Support Engineer
North West
Up to £34,000
About the Client:
- Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Support Engineer based around the North West area to join their team on a permanent basis.
The Role:
- To be responsible for the service ticketing system and to log and respond to support requests.
- Provide phone and email remote technical support.
- Prioritise tickets to meet service level agreements and KPIs.
- Diagnose faults over the phone and provide first line fault fixes.
- Escalate faults.
- Liaise with third party suppliers.
- Provide remote technical support to the installation teams and PM when required.
- Be responsible for producing fault analysis reports to customers and Directors.
- Take responsibility for the false alarm management on the intruder faults for the SSAIB.
- To liaise with the remote monitoring centres on system handovers and “walk tests”
- Assist in the evaluation of new products for the company to sell.
Qualities Required:
- Network qualification.
- Understanding of Microsoft.
- Ideally Degree in computing or network related subject.
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